We are looking for a highly motivated and customer-focused Customer Service Representative / Inside Sales Representative to join our team. This role involves a significant amount of phone communication, with a split of approximately 70% outbound and 30% inbound calls, to engage with existing clients and ensure their equipment services remain up-to-date. The ideal candidate will excel at building strong, long-term relationships with clients, providing exceptional customer service, and driving satisfaction and retention.

This is an opportunity to combine your client relations, sales, and communication skills in a fast-paced and rewarding role. If you thrive in a phone-forward, service-oriented position, we'd love to hear from you.

Key Responsibilities:

• Proactively reach out to current clients who are due for scheduled equipment servicing, strengthening relationships and ensuring consistent service delivery.
• Serve as the primary point of contact for client inquiries, offering courteous and professional assistance to resolve issues and answer questions.
• Draft and deliver polished, well-written proposals via email, supporting technical details with clear communication to ensure customer understanding.
• Maintain a current and accurate quote log, tracking proposals and consistently following up with customers to understand their service preferences and timing needs.
• Collaborate with the Service Manager and other team members to ensure smooth service operations and client satisfaction.
• Work directly with Outside Sales Representatives to identify and apply proper system settings for new accounts for streamlined onboarding.
• Handle collections for overdue accounts as needed, maintaining professionalism and working toward mutually beneficial resolutions.
• Contribute to the resolution of customer disputes, demonstrating empathy and a solution-oriented approach.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: 3-5 years in customer service, inside sales, or a related industry role is preferred.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to communicate promptly, professionally, and persuasively.
• Technical Skills: Strong proficiency with computer systems and software; experience with CRM systems or other sales-related tools is a plus.
• Organization and Multi-tasking: Ability to balance multiple clients, tasks, and responsibilities simultaneously without sacrificing attention to detail.
• Collaborative Attitude: A team player who thrives on working with colleagues to ensure customer satisfaction and achieve organizational goals.
• Customer-Centric Mindset: A passion for providing excellent customer service and building positive, long-term client relationships.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.